Pre-Order Policy

No cancellations are permitted within 3 weeks of pre-ordering!

Items marked as Pre-order have an estimated fulfillment time specified on the product page. When pre-order product inventory is received, all pre-orders are fulfilled on a first come first serve basis. 

Due to the current global COVID-19 pandemic, fulfillment of pre-order products may present additional delays from 2 - 4 weeks.

COVID-19 Safety Policy

In light of current circumstances regarding the spread of COVID-19, we have implemented these measures to ensure the safety of both our customers and our staff. 

  • We have removed the Local Pickup option from our shipping options to minimize our staff’s exposure.
  • All of our fulfillment staff and drone technicians are required to wear protective masks and follow proper hygiene procedures while fulfilling orders and handling products. 
  • Disinfecting wipes and gels are readily available at each of our staff’s workstations.
  • In the case our staff were to show symptoms related to the disease, they will be required to take sick leave until any health risks have been cleared up.

As the COVID-19 virus is affecting the global supply chain, it is causing delays in some areas of our operation. This mainly impacts the following areas: products sold on a preorder basis, products that require assembly and setup by our technicians, and out of stock products.

Shipping

We can ship to virtually any address in the world with a few exceptions. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If you are placing an order outside of the USA, customs taxes, fees, or duties may apply. These are the responsibility of the customer. Rotor Riot is not responsible for any customs taxes, fees or duties.

Same-Day Shipping

Orders for in-stock items, placed before 2 PM EST, Mondays through Fridays, are typically fulfilled the same day. Some circumstances, such as payment verification issues, system or inventory errors or events outside our control may delay the fulfillment process further.

If your order contains one or more items sold on a pre-order basis, the whole shipment will be delayed until the pre-order item becomes available.

Refunds

For any returns or refund requests, please first contact our store support. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your payment provider to process our refund request (5 to 10 business days).