Have questions about your order? Received a defective item? Want to cancel your order? Contact us and we will be happy to help!
Our Customer Support Staff normally operates Mon-Fri 11 AM - 4 PM (EST), but we will do our best to respond to your ticket sooner!
Have questions about your order? Received a defective item? Want to cancel your order? Our customer support team would be happy to help! Here are some tips to help make your support experience as helpful and quick as possible.
Separate your questions
Spacing out your inquiries makes it easier for us to guarantee that we answer each of your questions fully.
Start with just your problem, and let our team guide the conversation
Drones can be very difficult. But our team is well versed in solving problems. Once we know what the core issue is we can guide you down the shortest path to getting it resolved.
If you have questions about an order you placed, make sure you have your order number
The first question we usually ask is "Can I have your order number?". This is because we can quickly learn a lot about your products and needs from your orders. It also allows us to be able to actually make any adjustments to your order if needed.
A picture is worth a thousand words, but a video is 10 times better
In addition to describing your issue, including pictures can help us more fully understand what you mean. A video is even better because we can see the whole behavior play out and learn from the sounds the products make.