Customer Support
Have questions about your order? Received a defective item? Want to cancel your order? Our customer support team would be happy to help!
Our Customer Support Staff normally operates Monday through Friday from 11 AM - 4 PM EST but we will do our best to respond to your ticket sooner!
Here are helpful tips to make your support experience as quick as possible:
Separate your questions
Spacing out your inquiries makes it easier for us to guarantee that we answer each of your questions fully.
Start with just your problem and let our team guide the conversation
Drones can be very difficult but our team is well versed in solving problems. Once we know the core issue we can guide you through the shortest path to getting it solved.
If you have questions about an order you placed make sure you have your order number handy
The first question we usually ask is "Can I have your order number?" This is so we can quickly learn a lot about your product(s) and specific needs based on your order(s). It also allows us to be able to make any necessary adjustments to your order.
A picture is worth a thousand words but a video is 10 times better
In addition to describing your issue, including pictures can help us more fully understand what you mean. A video is even better because we can see the whole process in action and more quickly identify any issues from both the sights and sounds of your specific setup.
You can reach us Monday - Friday, 11:00 AM - 4:00 PM EST via: