Return Policy
This Return and Refund Policy ("Policy") governs the return of products purchased from Rotor Riot. By completing a purchase, you agree to be bound by the terms and conditions outlined below.
1. General Eligibility Requirements
To qualify for a return or exchange, all items must meet the following mandatory criteria:
- Condition: Items must be in new, unused, and unopened condition.
- Packaging: All original manufacturer packaging, including seals, manuals, and accessories, must be intact and undamaged.
- Proof of Purchase: A valid order number or receipt must accompany the return request.
2. Return Windows and Compensation
The timeframe for initiating a return is strictly enforced based on the date of delivery.
|
Product Category |
Return Window (Post-Delivery) |
Compensation Method |
|---|---|---|
|
Standard Merchandise |
1-15 Days |
Full Refund to Original Payment Method |
|
Standard Merchandise |
16+ Days |
Store Credit Only |
3. Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged during transit, or incorrect relative to your order:
- Do Not proceed with the standard return process.
- Notification: You must contact Rotor Riot Customer Support immediately to open a formal support ticket.
- Resolution: Our technical team will prioritize your ticket to facilitate a replacement, or specialized return authorization.
- Defective Status: Products are only deemed defective if they have no signs of use from the customer. If a product returned as a defective item is found to have been flown, we will return the item to the customer.
4. Refund Processing and Timelines
All returns are subject to a formal inspection process upon arrival at our facility.
- Inspection Period: Please allow up to three (3) business days from the date of receipt for our technicians to inspect the item for eligibility.
- Approval Notification: Upon successful inspection, an automated email confirmation will be sent to the address on file.
- Payment Reversal: Approved refunds are issued to the original payment method.
- Banking Timelines: Financial institutions may require an additional three (3) business days to reflect the credit in your account balance.
- Chargeback Claims: Rotor Riot reserves the right to dispute all chargeback claims with the originating financial institution.
6. Return Procedure
To ensure the timely processing of your return, please adhere to the following steps:
- Documentation: Print and complete the official Rotor Riot Return Form.
- Packaging: Securely package the items and include the completed form within the shipment.
- Shipping: Ship the package to the address provided on the return form. We recommend using a trackable shipping service, as Rotor Riot is not responsible for items lost in transit.
For further inquiries or assistance regarding these terms, please contact our support team at Rotor Riot Support.