Terms and Conditions
These Terms and Conditions (“Agreement”) govern the purchase of products from Rotor Riot. By accessing our services or purchasing products, you agree to be bound by the terms herein. For inquiries regarding these policies, please contact our Customer Service department.
Shipping
Rotor Riot facilitates global shipping to most jurisdictions, subject to specific regional restrictions and product-based limitations. Certain items are prohibited for international transit. Shipping and delivery estimates provided at the time of purchase are non-binding projections based on item availability and selected carrier services. Rotor Riot shall not be held liable for delays resulting from carrier-specific logistical constraints.
Insurance
Liability for loss, theft, or damage during transit is governed by the insurance coverage associated with the selected shipping method. Customers are advised to review carrier-specific coverage limits prior to selection.
|
Shipment Type |
Included Coverage |
|---|---|
|
Non-Insured Shipments |
Free Shipping, USPS First Class |
|
Insured Shipments |
USPS Priority (Up to $100), UPS (Up to $100), DHL |
International customers are solely responsible for all applicable customs duties, taxes, import fees, and import tariffs for the country of delivery. Rotor Riot assumes no liability for such charges. The "Free Shipping" incentive is only applicable to orders within the United States and to eligible products, excluding lithium-ion batteries or other hazardous materials required by law to be transported via ground-based methods.
Same-Day Shipping
Orders for in-stock inventory placed before 2:00 PM EST, Monday through Friday, are eligible for same-day fulfillment. Fulfillment may be deferred due to payment verification procedures, inventory discrepancies, or Force Majeure events. Orders containing pre-order items will be held in their entirety until all components are available for dispatch.
Pre-Order Products
- All pre-order transactions are final and non-refundable.
- Fulfillment of pre-orders is executed strictly on a chronological, first-come, first-served basis.
- Estimated Time of Arrival (ETA) is subject to change; customers should consult the product description for the most current shipping projections.
Cancellation Policy
- To initiate a cancellation, customers must obtain a Cancellation Order Authorization (COA) from an authorized Customer Support advocate.
- Cancellations are only permissible if the request is processed prior to the dispatch of the shipment.
- Pre-order sales are explicitly excluded from this cancellation policy; no exceptions shall be granted.
No Warranty
Rotor Riot provides all equipment "as is" and expressly disclaims all warranties, whether express or implied. The purchaser assumes all risks associated with the use and operation of products. Rotor Riot, its officers, and employees shall not be liable for personal injury, property damage, or any consequential, incidental, or special damages arising from the use of its products. It is the sole responsibility of the user to ensure compliance with safety standards and fitness for the intended purpose.
In the event of a manufacturing defect, Rotor Riot may, at its sole discretion, repair or replace the affected item. Such determination is contingent upon a formal verification that the defect is attributable to manufacturing and not to user error, improper assembly, or misuse. Rotor Riot’s liability is strictly limited to the repair or replacement of the faulty item and does not extend to ancillary equipment or incidental losses.