Here at Rotor Riot, we are committed to providing our customers with the utmost best customer care! Our fulfillment policy is in place to ensure that our customers have the best experience. If you have any questions, please contact our customer service department.
Shipping
We can ship to most addresses in the world with some exceptions. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Each shipping option has a different level of insurance against package loss, theft or damage.
- Free Shipping - Not Insured
- USPS First Class - Not Insured
- USPS Priority - Insured up to $100
- UPS - Insured up to $100
- DHL - Insured
If you are placing an order outside of the USA, customs taxes, fees, or duties may apply. These are the responsibility of the customer. Rotor Riot is not responsible for any customs taxes, fees or duties.
Same-Day Shipping
Orders for in-stock items, placed before 2 PM EST, Mondays through Fridays, are typically fulfilled the same day. Some circumstances, such as payment verification issues, system or inventory errors or events outside our control may delay the fulfillment process further.
If your order contains one or more items sold on a pre-order basis, the whole shipment will be delayed until the pre-order item becomes available.
Built to Order Drones
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We put a lot of care into the custom construction of each craft. Custom made drones and Pre-Order sales are final. No order cancellations will be allowed after three calendar working days from when the order was placed.
- All pre-orders are fulfilled on a first come first serve basis.
- For specific shipping times please review our Pre-Order Shipping Time Table.
Pre-Order Products
- Cancellations are only allowed within three calendar working days from when the order was placed.
- All pre-orders are fulfilled on a first come first serve basis.
- For specific shipping times please review our Pre-Order Shipping Time Table.
Refund Policy
- For any returns or refund requests, please first contact our Customer Support and request a Return Merchandise Authorization (RMA) to any of our customer's advocates.
- You may return new, unopened items within 15 days of delivery for a full refund. Please remember to request an RMA prior to sending the purchased item back.
- The customer covers shipping cost unless the return is a result of our error (you received an incorrect or defective item, etc).
- Refunds will be awarded after we receive the goods and confirm all is in order. Due to the nature of the hobby, we will not accept any aircraft or products that show that they were damaged by the customer.
- All custom made to order drones have a 15% restocking fee.
- Once a refund is approved the correct amount will be refunded to the same account used upon checkout.
Cancellation Policy
- For any cancellation requests, please first contact our Customer Support and request a Cancellation Order Authorization (COA) to any of our customer's advocates.
- If we have not created a shipping label for your order you may request a COA.
- Custome made drones and Pre-Orders sales are final no order cancellations will be allowed after three calendar working days of when the order was placed.
COVID-19 Policy
In light of current circumstances regarding the spread of COVID-19, we have implemented these measures to ensure the safety of both our customers and our staff.
- We have removed the Local Pickup option from our shipping options to minimize our staff’s exposure.
- All of our fulfillment staff and drone technicians are required to wear protective masks and follow proper hygiene procedures while fulfilling orders and handling products.
- Disinfecting wipes and gels are readily available at each of our staff’s workstations.
- In the case our staff were to show symptoms related to the disease, they will be required to take sick leave until any health risks have been cleared up.
As the COVID-19 virus is affecting the global supply chain, it is causing delays in some areas of our operation. This mainly impacts the following areas: products sold on a preorder basis, products that require assembly and setup by our technicians, and out of stock products.
